Contact Us | Blaux Home Contact Blaux Contact By Phone United States & Canada (toll free): 844 846 5344 United Kingdom: 03308 082207 Australia: (08) 7282 2012 Email us! Before you start your refund request, you will need the following information to hand: Ticket details The booking reference and/or ticket details along with evidence of purchase. If 16 weeks have passed since the record attempt date, then please contact us with the exact record title, date of attempt, location and Record Holder Name for further assistance. You can quickly take care of most things here, or connect with us when needed. At GWR, we're always working to improve your journey. Your application will not start being processed until the funds are received into our account and then matched to your application by our payment team. Images owned by GWR, or courtesy of Network Rail or Visit England. They will independently review your complaint and where appropriate, follow things up on your behalf. Once you have sent us your evidence, you can also purchase our Priority Evidence Review service to prioritise the review of the evidence and the approval of your record. Useful information. Email address is GWRfeedback@GWR.com. If you are looking for information about travelling with GWR, get in touch. View our cookie policy here. Let us know how we want to hear from you. Answers to some of the most common queries can be found here. They dont take sides but just look at the evidence available. Email address is GWRfeedback@GWR.com. Guinness World Records Kids (opens in a new window), GWR Merchandise Store (opens in a new window), Corporate Social Responsibility activities & fundraising ideas, Community engagement & tourism marketing activities. Duncan joined GWR in June 2019 and brings a wealth of cross-industry railway experience to the role. Get the Licensee Application (PDF) To submit any ideas, inventions or suggestions unrelated to obtaining a license to use a GM trademark, please visit gmideas.com. You can be assured that this will be reported and addressed accordingly. If there are any issues with the text on your certificate, please contact us. Full-time. If you see something wrong, let a member of staff know as soon as possible and theyll try to help there and then. If you would like more than 100 certificates, please contact us at the Guinness World Records Store. Find out how we keep your data secure, and what you can do to keep safe online. At GWR, we're always working to improve your journey. Mark was appointed Managing Director at First Great Western in 2008. Please note our Priority Application service is not a consultative service for standard applicants it only speeds up the standard application process. Please contact customer services of the appropriate train operator, 48 hours in advance: Great Western Railway - 0800 197 1329 Heathrow Express - 0208 757 2700. It ranks companies within their industry based on customer evaluations of the quality of goods. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Gwr in numbers 40 000 Visits . Once here, select the link For alternative payment methods please request an invoice at the bottom of the payment options, You then need to enter your details (name and address) that will appear on the invoice, The next page will have a link to your invoice. There are some complaints that the Rail Ombudsman wont be able to look into, for example, if its about the way one of our services has been designed or industry policy. If you cant find your event, when trying to purchase a certificate in our store then it may just mean that the event has not been verified yet as an official Guinness World Records title (Please contact the event organisers to find out the status of the record attempt and whether they have submitted the evidence). You will have 45 minutes to complete this transaction before the session expires. It provides the majority of commuter and outer-suburban services from its Central London terminus at London Paddington to West London and the Thames Valley region including Berkshire, parts of Buckinghamshire and Oxfordshire along with long-distance inter-city services via the Great Western Main Line to South West England and South Wales. If you choose the Priority Application option, your application will be reviewed within 5 working days. To buy standard tickets visit our website www.gwr.com or use our app. As a Guinness World Records record holder, you will be entitled to one complimentary record holder certificate. This certificate is free of charge. The more information you can give us, the quicker we will be able to reply to you. Please refer to our Current application waiting times page for the most up-to-date information. If you agree with their decision, then we have to act on what they say. We advise you check your journey before traveling with us today, There is a good service across our network. Maintenance Technician (Make Ready) Apartments Don't let this opportunity pass you by! Refund details You will need to tell us why you want a refund, as well as providing evidence to support your request if needed. If you have received notice that your application has been accepted you can then use your online account, to send us a message to enquire about your application progress. Please try again. ts, or complaints contact Global Water directly: Join an innovative team of professionals committed to water conservation and reclamation. We offer competitive compensation packages and generous health benefits. To speak to our Social Media Team between 06:00 and 23:00, please contact us on: An error has occured during Logging out. We receive almost 1,000 applications every week and sometimes experience delays. Call: 866-940-1102 For International Callers: Call: 623-289-2090 PLEASE NOTE THE CUSTOMER SERVICE EMAIL AND FOLLOWING FORM ARE MONITORED ONLY DURING BUSINESS HOURS. Where possible, we need to know: You can ask a friend, family member, guardian, support worker or carer to make a complaint on your behalf. Customer service; Food safety; Contact us. We aim to respond to all complaints within 5 days of receiving it. We have many years of experience running all types of passenger rail: long-distance, commuter, regional and sleeper services. Select View your invoice, Your invoice will load up in a new window. If you cannot locate your record title on this list, then we would advise you to login to your main Guinness World Records account to check the application status of your record title. Thank you for taking the time to write a view and apologies again for the unpleasant conditions. He is a chartered safety and health practitioner and holds a PhD in Chemistry from Oxford. Email address is GWRfeedback@GWR.com. Travel Update 28/2 Following the emergency services dealing with an incident between Reading and London Paddington, all lines have now reopened. Email: info@railombudsman.org. Click on the link below to begin the set-up process. Find many great new & used options and get the best deals for NEW Heljan 1320 13xx Class 1366 in GWR 'Shirtbutton' Green Livery at the best online prices at eBay! Experience Customer Service Assistant GWR Licenses & Certifications CompTIA Network+ (N10-007) Cert Prep: 6 Advanced IP Networking LinkedIn . We train our staff to handle complaints fairly and efficiently, and we provide them with several tools to help them solve problems on the spot if they can. Drop us an email using our contact form. here are some reasons on why applications are rejected. Contact us If you are looking for information about travelling with GWR, get in touch. You can select this service when submitting your application. If you have already submitted a Standard Application and decide that you want to upgrade to the Priority Application service, you can do so at any time. Ticket refunds and changes 12 articles. Just raise a case and leave feedback after. | Read 321-340 Reviews out of 1,311 All rights reserved. The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday. 395 King Street Aberdeen AB24 5RP Tel: +44 (0)1224 650100 Fax: +44 (0)1224 650140 View map London Corporate Office FirstGroup plc 8th floor, The Point 37 North Wharf Road London W2 1AF Tel: +44 (0)20 7291 0505 Fax: +44 (0)20 7636 1338 Careers For career enquiries related to First Bus, please contact careers@firstbus.co.uk Belfast BT12. If you would like to order more certificates for the same GUINNESS WORLD RECORDS record title, these can be added to your basket up to a maximum of 100 at any time during the shopping process. For customer questions, comments, or complaints contact Global Water directly: PLEASE NOTE THE CUSTOMER SERVICE EMAIL AND FOLLOWING FORM ARE MONITORED ONLY DURING BUSINESS HOURS. Complaints Handling Procedure How to make a complaint (PDF, 204 KB), Complaints Handling Procedure How we deal with complaints (PDF, 189 KB). login to your Guinness World Records account, contact our customer service representatives, Guinness World Records store certificate page, How to set or break a Guinness World Records title. Please check with your phone provider if you are unsure about how much a call will cost. Hours: Varied shifts on an annualised 10hrs minimum contract. Claim refunds on unused tickets and delays using our easy online forms. Please try again. If you decide you want to speed things up a bit later, you can switch to Priority Application at any time. He was awarded a CBE in the 2021 New Years Honours List, is a Fellow of the Chartered Institute of Logistics and Transport and a Fellow of Institute of Railway Operators. Complaint-tracking software can be used as a training tool, for monitoring quality insurance and for collaboration. Normal application processing can take up to 12 weeks*. Together, we will restore the railways as a very special way to travel friendly, relaxing, fast, efficient, and fun. Chris joined GWR in 2022 as Director of Safety and Environment, bringing over 20 years of experience gained in the pharmaceutical, defence and aviation industries. Let us know how we want to hear from you. This will help keep a record of the types of complaints received, who has been addressing and resolving the complaints and the final outcome. Whilst we are finalising the locations for the Customer Service Apprentice cohort 2023, the locations our Customer Service Apprentices have previously been placed are Reading, Maidenhead, Didcot, Swindon, Bristol, Westbury, Exeter, Plymouth, and Truro. Visit our guide to evidence page to get an idea of the evidence you need to provide as part of your record attempt. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? We offer competitive compensation packages and generous health benefits. A next day delivery can be arranged at 6 per transaction. Its quick, easy and totally free. You may find the answer to your query in our frequently asked questions. It also provides regional services throughout the South West of England and to the south coast of England, and the Night Riviera sleeper service. Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. Rail Ombudsman contact details Web: www.railombudsman.org Email: info@railombudsman.org Twitter: @RailOmbudsman Post: FREEPOST-RAIL OMBUDSMAN Telephone: 0330 094 0362 Textphone: 0330 094 0363 All Official Guinness World Record titles that you have successfully achieved will be located on the drop down list for additional certificate purchase. The shifts start no earlier than 07:00 hours and finish no later than 20:00 hours. . Don't have your card? We'll just need your permission to deal with them. Email: info@railombudsman.org, Post: FREEPOST-RAIL OMBUDSMAN. Need help? Gwr in numbers 40 000 Visits 5 000 Locations 400 Brands 17 countries 6 languages. Use this comments section to discuss problems you have had with Great Western Railway, or how they have handled your complaints. Customer service is very important to us so we take complaints against our staff seriously. Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone. Sometimes it can take longer, if we have to investigate what happened for example. Thank you for taking the time to write a view and apologies again for the unpleasant conditions. All product and company names are trademarks or registered trademarks of their respective holders. What would you like help with today? Passionate about marketing challenger brands in a competitive environment, her focus is toshape, defineand execute the commercial sales and marketing strategy. Initial complaints should be directed to Great Western Railway directly. Please login to your account to ask a question about your record attempt via the correspondence box at the bottom of your record application. 2023 FirstGroup plc. If you have a question, want to make a complaint, or need to get in touch with our team, youll find the information you need below. Learn more about how we work towards aGreater West for everyone. Our scheme offers vocational training, development sessions, team building events and on-the-job training. If you incur any problems or have any questions concerning your order or the status of your order, contact our customer service representatives who are available from 9 a.m. to 5 p.m. GMT Monday through Friday. Great Western Railway's Daniel Golton has been named Young Professional of the Year at the Rail Business Awards, the industry's most recognised awards scheme. To learn more please visit the Business Solutions section of our website. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. Search for jobs via job title or by location using the fields below: If you leave fields blank and click the search button you will see all available vacancies. Please call 1-888-280-4331 if you have any questions. Help and support Are you a customer looking for help with a journey, or support to change tickets or claim a refund? Train services running to and from these stations may be cancelled or delayed. From 12 an hour. Posted Posted 24 days ago. Contact us. If thats the case, then theyll contact you to let you know. We have partnered with MissingX to help you find your lost items. Delayed by 15 minutes or more? Richard joined us in 2015, having held various roles in FirstGroup since 2005. Consumer guides, newsletters, surveys and more! Get in touch with our Customer Support team, Win weekend breaks and other great prizes, Please press enter to select a date for an outbound journey, Please press enter to select a date for a return journey. I interviewed at Great Western Railway (Stourbridge, England) Interview. You can also check on the status of your application, update your profile details and application information, by logging into your account. Watch our video to learn the differences between each ticket type. If your order contains other paid-for items as well as your complimentary certificate, that you have chosen from the Store, then the Store requires proof of delivery for the paid for items, so unfortunately we cannot offer free non-trackable shipping in this instance so you will need to choose a paid for courier service to receive all of your items. Chris and his team lead GWRs safety and sustainability programs, ensuring we meet our legal commitments, safeguard our colleagues and customers, and continually improve our environmental performance and sustainability credentials. In the unlikely event you have not received a response from us within 12 weeks* of submitting your application, please contact us with your application ID, registered email address and proposed record title. Find out how to contact us, book tickets, apply for a refund, claim delay repay compensation or find out about lost property. Youll also have a chance to do your Duke of Edinburgh Business Gold Award. Weve helped millions of people find a resolution. If you wish to purchase a certificate, then please visit the Guinness World Records store and refer to the rest of the information in our certificates FAQs. Resolver is a totally free service that you can use to complain effectively. GWR. A delivery, order or return Prime Payment, charges or gift cards Address, security & privacy Memberships, subscriptions or communications capacity along its 56 miles and increase speeds on a substantial portion of the . . Instead, theyre full of the info you need to get things sorted. Free delivery for many products. You can quickly take care of most things here, or connect with us when needed. receipts are not generated if you pay via bank transfer. Ruths key priorities at GWR will be to continue to put people at the heart of our cultural change within our transformation, maintaining relationships with the Trade Unions and shaping our strategy as we look ahead to the future. CONTACT INFORMATION . WHAT MAKES A GUINNESS WORLD RECORDS TITLE? GWR are probably the worst train company in this mess of a country. Great Western Railway is a British train operating company owned by FirstGroup. Report Report. Please visit the certificates page in the Guinness World Records store and simply click on the Add to Basket. We advise you check your journey before traveling with us today, There is a good service across our network. 8h. If you need a speedier response, we advise that you use the Priority Application service which will speed the processing of your record application to just 5 working days. Open positions are advertised at. Joe also manages our relationship with the DfT and ORR as well as taking the lead on Corporate Responsibility including Environmental matters. Charge 95 for a return from Bristol to London (I could drive for half that) and then they have the nerve to charge me an extra 25 because I took the 22:48 instead of the 21:48 to spend a bit of extra time with my friends. Call: 866-940-1102. If you would like to express an interest in our Customer Service Apprentice Scheme for 2023, please click on the registration button below. Telephone: 0330 094 0362 Textphone: 0330 094 0363 Email: info@railombudsman.org Twitter . Find out what to do if you need to change your journey or claim a refund. For the last 4 week period our average response time for complaints was 5.6 working days. Once you have created an application and paid, you will be able to generate a receipt. We advise you check your journey before traveling with us today, There is a good service across our network. Essentially, you must be over 16 years of age, live within one hour of your chosen location, and have GCSEs (or equivalent level 1 qualification (or predicted) results) in Maths and English. GWR 2023 All rights reserved. Our video guide shows you everything from choosing your seat to ticket delivery. Contact Us To contact Geiger about a GWR order or for general information, please contact Customer Service at 020 8569 2250 . Contact details Head Office address Freepost GWR CUSTOMER SUPPORT Plymouth PL4 6AB Phone number: 03457 000 125 Please check with your phone provider if you are unsure about how much a call will cost. Mark has worked in UK Rail for thirty two years and has experience at the front line and in more strategic roles. GWR News Contact Us Media enquiries For journalists who would like to contact us at GWR Filming and photography requests Interested in filming, taking photos or creating audio recordings at our stations or on our trains? You can be certain that youre talking to the right person at the right time. As a Customer Sales Advisor, you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, and ensure that customer requirements are met and exceeded. You will have lots of opportunity to learn from our experienced colleagues and our academic partners. Complaints Department is not affiliated to, linked with or otherwise endorsed by Great Western Railway. Operate approximately 27% of UK rail market. You can find contact details for Great Western Railway above. Email: C ustomerService@gwresources.com Or fill out the following form Toll Free in the U.S. About Us; Our History; . However, if you'd rather complain directly, you can use the above address to contact Great Western Railway. Your message will be delivered directly to the Records Manager dealing with your application. ACSI is the only national cross-industry measure of customer satisfaction in the United States. Originally joining British Rail as a graduate in 1993, he has held various roles in FirstGroup, Chiltern Railways and Network Rail. First of all, congratulations - you are Officially Amazing! Media enquiries The Great Western Railway press desk is operational from 08:30 to 17:30, Monday to Friday. FacebookTwitterYouTubeInstagramLinkedInSnapchatPinterestTiktok, Registered Office: Ground Floor, The Rookery, 2 Dyott Street, London, WC1A 1DE, United Kingdom, If you need a speedier response, we advise that you use the, Otto - Longest human tunnel travelled through by a skateboarding dog, Ashrita Furman - Most Guinness World Records titles held. For example, with a GWR train you can get from London to Oxford in 1h 7m, from London to Bath in 2h 9m and from London to Bristol in 2h 22m. As and when we have any updates, or the adverts go live, we will contact you to submit your formal application. If it repeats session will be terminated itself after 45 minutes of inactivities. The contracted hours are to work 35 hours per week working shifts. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Great Western Railway. If you would like to order any further Record Holder certificates then please add these to your basket. Select the relevant application from the Applications section of your dashboard, Scroll down to the section called "Receipt", Your receipt will then load in a new window, From here it can be printed or downloaded as a pdf file, Once here, select the link For alternative payment methods please request an invoice" at the bottom of the payment options, The next page will have a link to your invoice. All directors of Caledonian Sleepers Rail Leasing Limited, Website for Caledonian Sleepers Rail Leasing Limited, All directors of First Rail Holdings Limited, All directors of Govia Thameslink Railway Ltd, Website for Great Western Railway - Bristol Parkway Station, Website for Great Western Railway - Bristol Temple Meads Station, All directors of Hull Trains Company Limited, All directors of London Midland Trains Limited, Website for London Midland Trains Limited, Arriva Trains Wales (ArrivaTW, Arriva TW, Arriva Trains Wales/trenau Arriva Cymru Limited), Avanti West Coast (was Virgin Trains, West Coast Trains, West Coast Mainline, West Coast Railways, VirginTrains, Virgin Rail, Virgin Cross Country, Virgin XC), Caledonian Sleepers Rail Leasing Limited (Serco Caledonian Sleeper, Caledonia Sleeper, Calendonian Sleeper), Chiltern Railways (Chiltern Rail, Chiltern Trains), CITB (Construction Industry Training Board), CrossCountry Trains (Cross Country Trains, XC Trains Limited), East Midlands Railway (East Midlands Trains Limited, East Midland Trains, EastMidlands Trains), First Rail Holdings Limited (First Railways, First Trains), Govia Thameslink Railway Ltd (Thameslink, Great Northern, GTR, Southern Railway, Thames Link, Gatwick Express, Tameslink, Thames Link, GoviaThameslink), Grand Central Rail (Grand Central Trains), Great Western Railway - Bristol Parkway Station (GWR, First Great Western, FGW), Great Western Railway - Bristol Temple Meads Station (GWR, First Great Western, FGW), Great Western Railway - London Paddington Station (GWR, First Great Western, FGW), Greater Anglia (GreaterAnglia, Anglia Trains, Anglia Rail, Greater Anglia Trains, Abellio Greater Anglia), GWR (Great Western Railway, GWR, First Great Western, FGW), Hull Trains (HullTrains, First Hull Trains), LNER (London North Eastern Railway, Virgin Trains East Coast, East Coast Trains, Eastcoast Trains, East Coast Main Line, ECML, Virgin East Coast, Virgin Rail East Coast, Virgin East Coast Trains, VirginTrains East Coast), London Midland Trains Limited (LondonMidland, London-Midland), Network Rail (NetworkRail, formerly RailTrack, RT Group plc, Net Work Rail), Northern Railway (Northern Rail, NorthernRail, Arriva Rail North, NorthernRailways, Arriva Rail Northern), Rail Delivery Group (RDG, Association of Train Operating Companies, ATOC, National Rail, Young Person's Railcard, Senior Railcard, Railcards Marketing, myinterrail, My Interrail), Raileasy (Rail Easy, Ferries Trains Planes Ltd), ScotRail (Scot Rail, Abellio ScotRail, Abellio Scot Rail, ScotRail Alliance, Scotland's Railway), South Western Railway (SWR, South West Railway), Southeastern Railway (South Eastern Railways, South-Eastern Railways, South Eastern Trains, SouthEastern Trains), Trainline Plc (thetrainline.com, Train Line, The Train Line, TrainLine, Captain Train, trainline.com), Transport for London (TfL) - London Underground (Tube, Oyster Card, London Rail, DLR, Docklands Light Railway, London Transport, Tramlink, Congestion Charge, Transport of London).
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gwr customer service email address