dell tb16 ethernet not working

Try powering off the dock by disconnecting the Type-C cable and then removing power adapter from the dock. Solution 1: Decrease your network adapter's Power Output Press the Windows Logo key + X to open the WinX Menu. The ethernet is working fine if I use an ethernet/USB-C adaptor. Unplug every peripheral on the dock. 1 Answer Sorted by: 0 There were known issues with earlier firmware on these devices - update firmware with fwupdmgr udpate --force && fwupdmgr upgrade - you may need to run this multiple times. Connections and Features - Supports 3 displays. Same issue here. That's it. ymmv Followed the Dell driver installation guide and BIOS settings guide to a "T". 1 DisplayPort and 1 mini DisplayPort. If still under warranty, click the "Get help now" icon on the right to start a live chat session.Find your Service Tag. On my system it's there and the startup type is set to Manual, I assume because it only starts when a Thunderbolt device is connected, but I don't have one handy. You also need to download and install drivers from Dell's site to get ethernet, audio and USB to work. If that's not it, do you see any devices showing errors in Device Manager, particularly in the "Universal Serial Bus controllers" section at the bottom? Uninstalling the drivers hangs the computers. As for many others, having been working fine for several years the USB ports on my TB16 recently stopped working with my XPS 13 9350. BIOS settings and driver installation for troubleshooting. Install Thunderbolt3Unblocker on macOS Use MiniDisplayPort (or HDMI) and Thunderbolt 3 for the displays. I wouldn't pay more than 40 bucks for one (which is what I paid for mine luckily). Plug in all dock peripherals. https://www.dell.com/support/article/ht/en/htbsdt1/sln308303/dell-usb-c-and-thunderbolt-docks-wd15-tb16-tb18dc-wd19-wd19tb-wd19dc-d6000-bios-settings-and-driver-installation-for-troubleshooting?lang=en#driver, Uninstalled and reinstalled the Asmedia USB drivers. Then power on the docking station by connecting the power adapter to the dock before reconnecting the Type-C cable to your computer. EDIT: Should note, Precision 15 5510. Solution: after installing bolt, install bolt-tools (sudo zypper in bolt-tools). Over the past couple months I've been deploying a fresh round of Precision 3540's and TB16 docks to users. Dell has a KB article including download link here: https://www.dell.com/support/article/us/en/19/sln306154/tb16-dock-losing-connection-to-peripherals-a That was exactly what it was. If so, any extra steps you took to try and resolve it? We've been fighting for a while with quite a few of our TB16 docks, and figured this might be a good place to see if anyone has found a working solution. Works for a bit and dies 3 different docks same exact behavior.. Do you have Citrix Receiver installed? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Updated all the drivers on the laptop as per Dell support. Tried different docks, but I'm convinced it's not an issue with the actual dock hardware being there are multiple docks with the same issue. Steps I have taken to resolve: Updated the BIOS I cannot see the Thunderbolt Doc icon/app in the tray. If this doesn't solve your problems and video-output is still the only thing that works with your docking station, it may be because of power saving settings (tlp). VGA and DisplayPort didn't work for me. Now, the monitor still works perfectlybut the USB ports on the TB16 seem to be dead. Has anybody else experienced (or is currently experiencing) anything similar to the above? We have received the required details. If I try to start the Thunderbolt Software application, I see an icon indicating that something is running, but there's no GUI and no way to interact. +have you also completed all bios, driver . The internet connection through the ethernet stopped working suddenly. At the login screen, display output works just fine on the dock, but ethernet is not working nor is USB on the dock. Now it is working just fine. Fixes that shit right up, just need an admin to approve the devices once or else every boot will show messages in the bottom right at first login. Status was: target:patched, 10.12.6 (16G29) backup:original, 10.12.6 (16G29) It appeared in the list but didn't appeared anymore after the patch, even if I use the restore option. A USB 3 Ethernet adapter works fine when attached to the laptop, I haven't tried it when connected through the dock. Running version 1.41.648.5. I have kept up with all the updates for the laptop and the docking station as well as Windows 10. The latest one is here: www.dell.com//driversdetails. Well if you open up Services (WinKey+R, then type "services.msc"), is the Thunderbolt Service in fact missing? Fresh installs of Windows Update =I believe the last update of the BIOS from Dell is the main reason it stopped working. Note: I updated the BIOS a couple of days ago. VGA monitor works. Thank you for any and all help! Edit: This works for our XPS 9370 laptops. Attach a USB 3.0 hard drive (SSD preferably) to TB16 and copy a large file (several gigabytes) from it to your local drive. Try powering off the dock by disconnecting the Type-C cable and then removing power adapter from the dock. Thank you! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. DELL-Alasdair R Social Media Support #IWork4Dell The driver is already up to date. This doesn't happen on all of them, but 5-6 in the batch of 20 I've deployed. I installed the Realtek USB-GBE Ethernet Controller driver from Dell on all laptops, that did not work either. 1. I'm running out of things to try and my Google-fu is winding down. I'm having the exact same situation. Just for the sake of completeness, try manually downloading and updating the ASMedia USB Host Controller driver from support.dell.com, since that's the driver that controls the TB16 dock's USB ports. I can't remember its exact name, but it definitely contains "ASMedia", because the other one pertains to the hub built into your PC to handle its own USB ports. You can't use MiniDisplayPort and HDMI together because they are daisy chained (not supported by macOS). - Two USB 2.0 ports. I actually have 2 of these docks and have issues with both. In the Device Manager, double-click on the Network adapters section to expand it. I DO see that the Thunderbolt Service on the laptop is not running. you new motherboard has a new MAC address and needs to be allowed into the dock, Once you do this It will jump back into life. Jericho5589 4 yr. ago The driver is already up to date. The Dell Thunderbolt Dock TB16 -240W can provide power to your laptop (at 19.5V) and can also provide up to 60W of power to attached Thunderbolt 3 peripherals. Your symptoms sound a lot like a known incompatibility between the TB16's USB host controller driver (which would break USB, Ethernet, and audio) and older versions of Citrix Receiver. But I'd again recommend uninstalling and reinstalling the Thunderbolt software and then applying the appropriate Thunderbolt firmware update for your system. We currently have around 40 TB16 docks in our business, all connected to Dell Precision 3520 / 3530 / 3540 laptops. Dell Thunderbolt Dock TB16 Not Working. The ethernet is working fine if I use an ethernet/USB-C adaptor. I do not see the ASMedia USB Root Hub listed in the Device Manager. The USB ports also don't work. Quite a pain. The Thunderbolt software icon only shows after you manually launch it; you should see it listed in your Start menu if you want to launch it, but that's not required in order for Thunderbolt to function. It has to be something related with the power saving because that's exactly what I did on Linux, and indeed the device works properly there. tldr: Dock is fine if you just want video, audio and ethernet and are okay with installing drivers for the audio/ethernet.. What DOES NOT work: Displayport Update the dock's driver (see above). When I launch the Thunderbolt Software I get the following error message: "Thunderbolt Service cannot be found in Services. None of the methods described before is solving the issue. Fresh installs of Windows. I had to run the firmware update tool on a Windows laptop to get it to the latest version in the end. 7 [deleted] 3 yr. ago [removed] sometimes_productive 3 yr. ago I've tried installing Cirtix and the Controller Driver, they're all the latest versions and my USB ports still don't work. And double-check you're on the latest system BIOS before you do any of that. Dell Precision, Latitude or XPS notebooks with a Thunderbolt 3 port can receive up to 130W of power. External drive will pop in and out until it goes completely out. I've heard people having great luck with the D6000 docks, but we are too deep into the TB16's to think about switching over. Good catch thanks. I followed the SLN308303 instructions below and the problem is solved.TarekMMostafa, Dell USB Type-C and Thunderbolt Docks. Every single one has blinking orange lights on it's ethernet port connection. If your chipset drivers are up to date, look for others which might include ASMedia drivers. I have over 10 xps13 and a P5520 all up to date with the latest updates both Dell command update and Windows 10 pro updates, and the TB16's all stopped working Ethernet works for 5 min, then comes and goes for 5 min until finally vanishing the adapter no long shows in network properties. Display works fine. Find helpful customer reviews and review ratings for Dell 3GMVT TB16 Thunderbolt 3 Dock with 240W . My machine has been running now for about an hour now without any issues. Go into the BIOS and uncheck "Always allow Dell docks" and check the "Devices approved by user" box. Two Dell 5510, each with a TB16. If it's gone, I would suggest disconnecting the dock, uninstalling the software, and then reinstalling it. I have been using the TB16 with my XPS13 for several months without problems. I installed all of the most recent drivers from Dell Command Update and Windows Updates on all laptops, that did not work. When you say stopped working, do you mean that they do not recognise if anything has been connected? The ports on the back are fine. Precision 5530, TB16 ethernet connection not working. Here's what we do: Unplug the dock Update the Thunderbolt Controller Driver Update the Thunderbolt Firmware Plug in the dock Run the TB16 Firmware Update utility And that's it. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. Change your power profile to "High Performance" AND update the ASMedia USB 3.0 driver to v1.16.29.1 (Asus has posted them for many of their motherboards, try here, don't run the install, just use the files in the Drivers_Win10 folder). You should open "ThunderBolt Control Centre" and re-enable the "Dell Thunderbolt cable" and "Dell Thunderbolt Dock". I just tried a fresh OS installation but the TB16 didn't appear anymore. I have a Dell 27" monitor plugged into the dock, as well as an external Logitech webcam plugged into one of the TB16 USB ports. the TB16 only features a single Displayport The TB16 has 2 DisplayPorts. If so there's a known incompatibility with older versions of that application, so you have to make sure you're using version 4.9 or above; Dell has a KB article about it that includes a link to download a newer version. I've downloaded and installed the ASMedia USB Host Controller driver from support.dell.com several times. Reinstalling the Thunderbolt Controller Driver did the trick to resolve both issues. If so, what is the detailed error message when you double-click the device(s)? I can provide more info if needed. I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. Update: Received the WD15 dock yesterday (USB-C, but no Thunderbolt). I tried restarting everything, downloading drivers and some investigations in the Device Manager but no luck so far. Ethernet works for 5 min, then comes and goes for 5 min until finally vanishing. USB and Ethernet not working. When you have the dock connected do you even see the ASMedia USB Root Hub listed in Device Manager? Precision 5530 with Dock TB16 to connect external display and ethernet cable. None of the USB ports on the dock function. I am using Precision 5530 with Dock TB16 to connect external display and ethernet cable. Then power on the docking station by connecting the power adapter to the dock before reconnecting the Type-C cable to your computer. The only noticeable difference between the two docking stations is the vents on the sides of the new model, previously forums were full of people complaining about the heat issues on the old model. The solution in my case DELL TB16 dock issues/problems Task bar->Thunderbolt icon->Approve Attached Devices -> Cable and Dock -> Always Connect USB, and audio should work. Dell TB16 thunderbolt dock review with Macbook Pro experience and output to external monitors check out the video. We also need to run triple monitors which I've heard the D6000's struggle with. I tried installing all new drivers and also new Citrix receiver and still USB, ethernet and audio jacks do not work. Hope this information helped! Hello, the solution here of updating the driver Thunderbolt(TM) Controller - 15D9 doesn't work for me. Same problem here. Keep in mind we have mostly Precisions and a bunch of Latitudes with some Alienwares scattered for flavor. Repairing the driver hangs the computer. We will work the issue. Do all the other ports on the dock work? The display port passes signal to a second monitor though Uninstalling the drivers hangs the computers. You may also receive assistance or suggestions from the community members. TB16 Docking Station USB Ports Stopped Working, Dell Laptops all models Read-only Support Forum. It works great when not connected to the docking station. I've disconnected the TB16 and laptop, power cycled the TB16 and laptop. Currently we are running v1.16.56.1, Uninstalled and reinstalled the Thunderbolt controller drivers. If changing the Power Output and turning off "Allow the computer to turn off this device to save power" does not work. The TB16 still has problems 1) High latency lag for mouse and keyboard when connected to the dock. 4 USB . #IWork4DellFind your Service TagIf still under warranty, click the "Get help now" icon on the right to start a live chat session. I had a problem with TB16, actually with connecting TB16 via thunderbolt cable to my XPS.After reinstalling WIN 10 a and installing drivers for dock and thun. If you plug a keyboard or mouse into the laptop itself, it works there. the adapter no long shows in network properties. Power light on TB connector should come back on now. I managed to change to a new one from DELL but the same thing happened. Last week the USB ports on the docking station stopped working. https://www.dell.com/support/article/us/en/19/sln306154/tb16-dock-losing-connection-to-peripherals-a 1 person found this solution to be helpful. NOTE: Dell Thunderbolt Dock TB16 only supports Thunderbolt 3 technology. In this video, Dell Thunderbolt Dock TB16 Not Working, follow these troubleshooting steps in the order as presented a. If yours is simply set to Disabled, try changing it to Manual. I did not install the Citrix Receiver. 2. Cant figure it out. Repairing the driver hangs the computer. https://www.dell.com/support/article/ht/en/htbsdt1/sln308303/dell-usb-c-and-thunderbolt-docks-wd15-tb16-tb18dc-wd19-wd19tb-wd19dc-d6000-bios-settings-and-driver-installation-for-troubleshooting?lang=en#driver. They both worked perfectly until a few weeks ago. Hello! Will be sending the Thunderbolt dock back to Dell for a refund. I don't have speed issues when using USB 3 SSD drives attached to the dock though. The internet connection through the ethernet stopped working suddenly. However when I plug the webcam's USB connector into the XPS 15 laptop itself, it's immediately recognized again. The other option that I found was, unplug the power and laptop TB connection. Stopped working in July. I can move the plug from the webcam to either of the TB16 USB ports and get no response -- no device shows up in Windows device manager, and Logitech Gaming Software doesn't see the webcam. Please reinstall the Thunderbolt software package. DELL-Alasdair RSocial Media Support#IWork4DellI'm based in the UK and I'm usually available Monday to Friday 10am-5pm GMT (BST) Get Support on Twitter @DellCaresPro. My TB16 dock works fine and I get 1 Gbps down and up from my employer's ISP when using the dock. 3124 04-05-2019 06:02 AM TB16, Ethernet, USB not working, #2 Hello, the solution here of updating the driver Thunderbolt (TM) Controller - 15D9 doesn't work for me. Then compare the SHA1 checksums. It's startup is set to "manual", and when I try to start it, it will NOT start. If you plug a keyboard or mouse into the laptop itself, it works there. I initially noticed this because an external HDD I had attached (and previously was working) stopped showing up in Windows Explorer. I have a Precision 3520. * What operating system? Ethernet unstable with TB16 and Windows 11 I did a clean installation of Windows 11 on my Dell XPS 9370 laptop. The USB drivers for your computer are very important for the operation of the TB16. . When you connect the laptop to the docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen displays without having to plug each device into the laptop. Kind Regards Tyrone France 0 Kudos Reply The USB ports also don't work. All you need is either a single cable with Displayport on one end and mini Display on the other, or a Display > mini Display adapter. Plug in power and TB to laptop. No errors on the Device Manager. Right-click on your computer's active network adapter and click on Properties. Tried to uninstall/reinstall ASMedia and Thunderport Controller without any effect. The updated video can be viewed here: http. After signing into Windows, ethernet and USB kick in and work as normal. The dock seems to function just fine in POST, and after you are logged into Windows. I'm frustrated about this. 2) Monitors continuously wake from sleep and go back to sleep Works like a charm with the Logitech receiver plugged into the dock. Any other ideas?? The fix is to download a newer version of Receiver straight from Citrix. On opening up the box and unpacking the device it started to become clear where some of the issues with the previous model were. I was having the exact same issue on my XPS 13 - after the latest Windows update my dock's USB ports & ethernet stopped working. The monitor ports are working. For what it's worth, there are multiple versions of the Controller Driver floating around. * Are you saying that the PC and TB16 function correctly in Linux? If it still doesn't work, try installing the Thunderbolt firmware, which requires you to be running the latest BIOS and Thunderbolt software first anyway. Copy a large file over SSH (scp) from another machine on the LAN to your laptop using your external gigabit USB adapter attached to TB16. No idea if this is related to the problem, but it's odd. Right now I'm having people open up their laptops and log in via the laptop keyboard, but it's less than convenient, especially when they came from the world of the e-Port replicator that just *worked*. It has to be something related with the power saving because that's exactly what I did on Linux, and indeed the device works properly there. The internet connection through the ethernet stopped working suddenly. Is it all the USB ports that are affected? At the login screen, display output works just fine on the dock, but ethernet is not working nor is USB on the dock. Interesting. That makes these three ports utterly useless. While we've had various issues throughout the last few years (USB being a huge one) I've got them pretty well sorteduntil now. I've had a Dell TB16 running for several months, used with my XPS 15 9560 laptop.

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